How to stop using painful small talk with your customers and instead create meaningful conversations.
handling customer emotions
How to use empathy not only handle customer emotions but also to delight your customers and increase sales.
empowering your team
The tools your team needs to offer that rockstar service your company desperately needs.
SUCCESS STORY #225
" If you had told me a year ago that we would be number one in profit and number one in guest satisfaction, I would not have believed you. The effect SGEi had on our team was, without a doubt, the best investment we could have ever made. "
-Kelly Sanders, area managing director, Starwood Hotels & Resorts
